Customer Feedback

The Arc-Serv Advantage

The Compliance Partner Banks Rely On

At Arc-Serv, we don’t believe in one-size-fits-all solutions. Our team brings deep expertise and a tailored approach to every engagement—whether we’re building out a risk assessment, refining a BSA program, or guiding a team through complex compliance challenges. We’re proud to be a strategic partner for financial institutions across the country. Here’s what our clients have to say.

Thorough, Knowledgeable, and Consistently Excellent

I have worked with Maleka on multiple projects over the years at different institutions. You can count on her projects to be completed thoroughly and at a price that is reasonable compared to the competition. She is also a fantastic trainer as well as a great presenter. Her expertise is top-notch! I highly recommend Maleka and her team at Arc-Serv.

Nadea D., BSA/AML Systems
& Quality Control Manager
First Internet Bank

Trusted Expertise That Adds Tangible Compliance Value

Based on previous experience utilizing the consulting services of Maleka Ali, we engaged Arc-Serv to complete a Risk Assessment and Program Evaluation for our bank. The consulting services of Arc-Serv have added great value to our BSA Compliance Program. Regulatory and independent auditors have been very satisfied with the work they completed for us.

NPM, Compliance Officer
Satisfied East Coast Client

Custom Solutions That Grow With Your Bank

We called upon Arc-Serv to assist our bank as it had grown, and we needed to expand our BSA Program. Arc-Serv did a wonderful job assisting us in revamping our program to match our new asset size. They didn’t offer cookie-cutter solutions, but rather tailored our program to fit our bank’s specific needs.

Crystal B., VP/Risk and Audit Manager
Riverview Bank

A Trusted Partner in Ongoing Program Development

We have contracted Maleka for our numerous BSA/AML consulting needs. I am grateful for the hard work and exemplary service provided by Maleka and her team at Arc-Serv. She not only helped us organize and better manage our risk assessment needs, but she has also provided us with the tools and insight into the ongoing development of our BSA Program.

Anthony M., SVP BSA/AML Officer
Flushing Bank

Platform Expertise and Custom Workflows That Deliver

We needed an expert who really knew our platform to go through and make sure our settings and scenarios were not only correct but appropriate for our FI. Our bank was transitioning from a manual process to an automated one. Arc-Serv helped put together a Risk Assessment that painted a good overall picture of our FI. They created a custom BSA Policy and implemented procedures that were tailored to our bank’s software, establishing a clear workflow for EDD, SAR triage, etc. They helped us update our BSA/EDD forms by having us ask the right questions and replacing our outdated ones. Maleka and her team are extremely knowledgeable in all things BSA. They made the process easy and always made recommendations that made sense. We definitely plan on utilizing Arc-Serv again and again.

Alissa B., Compliance & BSA Officer
Cornerstone Bank

Knowledgeable, Flexible, and Aligned with Our Needs

I had found from speaking with other BSA officers that many companies that perform Model Validations have absolutely no experience or background with our software, which makes the process arduous and difficult. Maleka and her team knew our software very well, and that alone made the process so much easier. We really appreciated her availability and open dialogue throughout the entire project, while onsite, and after completion. She was flexible and responsive to our specific needs and tailored her findings/reports to our bank’s specific requirements.

Terri B., SVP/BSA Officer
Pacific Premier Bank

Arc-Serv: Strategic Solutions for Regulatory Excellence

Arc-Serv offers a range of services to support your BSA, AML, OFAC, and fraud-related projects, including system customization,
training, gap analysis, vendor due diligence, and more. Contact us for your personalized quote.

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