Customer Feedback

Terri Benkey

SVP/BSA Officer | Pacific Premier Bank

Arc-Serv completed a Model and Data Validation for our bank in August of 2018. I had found from speaking with other BSA officers that many companies who perform Model Validations have absolutely no experience or background with our software, which makes the process arduous and difficult. Maleka and her team knew our software very well and that alone made the process so much easier. We really appreciated her availability and open dialogue throughout the entire project, while onsite, and after completion. She was flexible and responsive to our specific needs and tailored her findings/reports to our bank’s specific requirements.


SVP, Compliance Officer | Satisfied East Coast Client

Based on previous experience utilizing the consulting services of Maleka Ali, we engaged Arc-Serv to complete a Risk Assessment and Program Evaluation for our bank. The consulting services of Arc-Serv have added great value to our BSA Compliance Program. Regulatory and independent auditors have been very satisfied with the work they completed for us.

Nadea Dondenco

BSA Officer | Riverview Bank

I have worked with Maleka on multiple projects over the years at different institutions. You can count on her projects to be completed thoroughly and at a price that is reasonable compared to the competition. She is also a fantastic trainer as well as a great presenter. Her expertise is top-notch! I highly recommend Maleka and her team at Arc-Serv.”

Crystal Burlingham

VP/Risk and Audit Manager | Riverview Bank

We called upon Arc-Serv to assist our bank as it had grown and we needed to also expand our BSA Program. Arc-Serv did a wonderful job assisting us in revamping our program to match our new asset size. They didn’t offer cookie-cutter solutions, but rather tailored our program to fit our bank’s specific needs.

Carmen Shaver

Deputy BSA Officer | Riverview Bank

Maleka customizes what needs to be completed to your bank’s specific needs and doesn’t just give you canned responses or solutions like some of the other companies we have worked with previously. She helped us understand what needed to be done in terms we could comprehend well, effectively and quickly. Maleka’s onsite training for our bank was amazing! The knowledge and experience of her staff are vast and it shows in the services they provide.

Anthony Mangano

SVP BSA/AML Officer | Flushing Bank

We have contracted Maleka for our numerous BSA/AML consulting needs. I am grateful for the hard work and exemplary service provided by Maleka and her team at Arc-Serv. She not only helped us organize and better manage our risk assessment needs, but has provided us with the tools and insight into the ongoing development of our BSA Program.

Alissa Bell

SVP Compliance & BSA Officer | Cornerstone Bank

We needed an expert that really knew our platform to go through and make sure our settings and scenarios were not only correct but appropriate for our FI. Our bank was transitioning from a manual process to an automated one. Arc-Serv helped put together a Risk Assessment that painted a good overall picture of our FI. They created a custom BSA Policy and implemented procedures that were tailored to our bank’s software establishing a clear workflow for EDD, SAR triage, etc. They helped us update our BSA/EDD forms by having us ask the right questions and replacing our outdated ones. Maleka and her team are extremely knowledgeable in all things BSA. They made the process easy and always made recommendations that made sense. We definitely plan on utilizing Arc-Serv again and again.